Information for Travelers

Tourist Information Center

Osaka

  • KEIHAN Tourist Information Center Kitahama

    Your trip starts here!
    The TRAVELERS Hub is a tourism information center run by those who love travel.
    Why not make a local friend before heading to your destination?
    Our staff will help you enjoy your trip even more!

    KEIHAN Tourist Information Center Kitahama
    Services Available:
    Tourism information, Sale of unlimited ride passes, Luggage storage service, Same-day delivery service
    Available Languages:
    English (Chinese, Korean, Thai and Russian are also possible through a translation service)
    Open hours:
    9:00~18:00
    Address:
    within Kitahama Station (KH02) > Map

Kyoto

  • KEIHAN Tourist Information Center GIONSHIJO

    "I want to visit famous places in Kyoto."
    We hope that you come to the tourism information center in Keihan Railway's Gion-shijo Station when you feel that way. Just wandering around with a guidebook in your hand is a waste! Our staff, masters in Kyoto tourism, can let you know about recommended spots and other special information!

    KEIHAN Tourist Information Center GIONSHIJO
    Services Available:
    Tourism information, Sale of unlimited ride passes, Sale of trip fortunes
    Available Languages:
    English (Chinese, Korean, Thai and Russian are also possible through a translation service)
    Open hours:
    9:00~18:30
    Address:
    within Gion-shijo Station (KH39) > Map

Kyoto

  • KANSAI TOURIST INFORMATION CENTER KYOTO

    Certified as a category 3 Tourist Information Center by the JNTO, we are an information center focused on giving tourism information solely to visitors to Japan.
    Our collection of travel information from all over the country allows us to provide tourism information not just for Kyoto, but for the whole of Japan. We also sell passes for shinkansen, JR Line trains and private railways and we offer arrangements for domestic flight tickets, hotels and traditional ryokan inns, as well as for bus tours exclusively for visitors to Japan. Additionally, all of our staff can speak English, and we also have staff that can speak Chinese (Pekingese, Cantonese).

    KANSAI TOURIST INFORMATION CENTER KYOTO
    Services Available:
    Domestic lodging/trip arrangement, JR Line/Private railway/Highway bus/Sightseeing Bus reservation arrangement, Sale of passes for visitors to Japan, Luggage storage service, Same-day delivery, Home delivery (within Japan), Foreign currency exchange machine
    Available Languages:
    English, Chinese (Pekingese, Cantonese), Korean
    Open hours:
    10:00~18:00 (excluding 12/30~1/3)
    Phone:
    +81-(0)75-341-0280
    Address:
    Front of Kyoto Station (Kyoto Tower Building 3rd Floor)

Wi-fi Service

Keihan Free Wifi

Free Wi-Fi is available on Keihan 8000 and 3000 series trains.


Use Keihan Free Wi-Fi while travelling! Wi-Fi equipment located on the trains provides internet connections while the train is moving and stopped. The maximum time for each connection is 90 minutes.


Wi-Fi equipped trains: Keihan 3000 and 8000 series trains

3000 series

A 3000 series train

8000 series

An 8000 series train

How to connect to Wi-Fi

Step 1

Step 1

Select KEIHAN_FREE_Wi-Fi

Step 2

Step 2

When the portal screen appears, tap “Connect to the Internet.”

Step 3

Step 3

Enter your e-mail address to register and tap the “Confirm” button.

Step 4

Step 4

You are now connected.

1. If the portal screen does not appear, access it with the following URL: http://www.wifi-cloud.jp/keihan_premium/lang_redirect.php

2. An e-mail will be sent to your e-mail address with the registration URL. If you are using an e-mail filter, add @wifi-cloud.jp to your safe list.

Note: Connection speeds may vary depending on internet traffic and other factors.

Coin Lockers

Coinlocker

Keihan Electric Railway has installed rental lockers at the following stations for your convenience.
Refer to the station maps provided for the precise location in each station.

Locker availability by train interval

Note: Use the scroll bar to view the tables about rental lockers.

Nakanoshima Line
Station Location Size
XXS XS S M M wide L XL XXL XXL wide
KH54
Nakanoshima
Outside the ticket gate - 13 - 3 - 3 - 2 -
Keihan Main Line
Station Location Size
XXS XS S M M wide L XL XXL XXL wide
KH01
Yodoyabashi
(Station map)
Outside the West ticket gate, near the lavatories 6 72 - 2 - 16 6 9 -
Outside the West ticket gate, near the lavatories
(one-coin lockers)
- 15 - - - - - - -
Outside West ticket gate no. 0, next to the stairway
(ICOCA lockers)
- 17 - 3 - - 2 2 -
Outside East ticket gate no. 2 - 50 - 12 - - - - -
KH02
Kitahama
(Station map)
Next to ticket sales
(ICOCA lockers)
- 21 - 6 - - 4 - -
Next to stairway no. 26 - 15 - 3 - - 4 - -
KH03
Temmabashi
(Station map)
Outside the West ticket gate - 55 - 11 - - 4 2 -
Next to the Information Station
(ICOCA lockers)
- 11 - 3 - - 2 - -
KH04
Kyobashi
(Station map)
Near the Station Office - 80 - 9 - 4 2 4 -
Next to the Station Office
(one-coin lockers)
- 20 - - - - - - -
On the first floor next to an3
(ICOCA lockers)
- 11 - 3 - - 4 - -
Katamachi Exit stairway 1 - 5 - 3 - - 2 - -
Next to the Katamachi Exit ticket gate - 15 6 - - - - - -
In the middle of the third floor concourse 24 10 - - - - 8 - -
Third floor concourse on the Yodoyabashi side - 30 - - - - - - -
KH20
Hirakata-koen
On the Demachiyanagi-bound platform - 12 - - - - - - -
On the Yodoyabashi-bound platform - 25 - 3 - - 4 - -
Next to ticket sales outside the ticket gate on the Yodoyabashi side - 13 - - - 3 - 2 -
KH21
Hirakatashi
(Station map)
Corridor outside the ticket gate on the second floor - 28 - - - 8 - 2 -
Corridor outside the ticket gate on the second floor
(one-coin lockers)
- 15 - - - - - - -
Corridor outside the ticket gate on the second floor
(ICOCA lockers)
- 26 - 6 - - 4 - -
Next to the East ticket gate - 10 - 3 - 3 - 2 -
Outside the East ticket gate - 10 - 3 - - - - -
KH24
Kuzuha
(Station map)
First floor of the Kuzuha Station building - 30 - 8 - - - 2 -
KH26
Iwashimizu-hachimangu
(Station map)
Outside the ticket gate - 13 4 - - 1 - - -
KH28
Chushojima
(Station map)
Station underground corridor - 10 - 3 - - - - -
Inside the North ticket gate - 5 - 3 - - 4 - -
KH30
Tambabashi
(Station map)
Inside the South ticket gate - 6 2 - - - - 2 -
Outside the South ticket gate - 5 - 8 - - - 2 -
Inside the North ticket gate - 10 - 3 - - 2 - -
KH34
Fushimi-inari
(Station map)
Outside the Demachiyanagi-bound platform ticket gate - 25 - 13 - - 10 1 -
On the Yodoyabashi-bound platform - 10 - 6 - - 4 - -
KH36
Tofukuji
(Station map)
On the Demachiyanagi-bound platform - 10 - 3 - - 2 - -
On the Yodoyabashi-bound platform - 15 - 6 - - 4 - -
KH37
Shichijo
(Station map)
Outside the dedicated Demachiyanagi-bound ticket gate - 9 6 - - - - 1 -
Outside the dedicated Yodoyabashi-bound ticket gate - 9 6 - - - - 1 -
KH38
Kiyomizu-gojo
Next to ticket sales - 15 - 6 - - - 3 -
Inside the ticket gate - 10 - 2 - - 6 2 -
KH39
Gion-shijo
(Station map)
Exit 8/9 corridor - 85 - 24 - - 2 6 -
Exit 8/9 corridor
(ICOCA lockers)
- 33 - 18 2 - 16 - 2
KH40
Sanjo
(Station map)
Inside the central ticket gate - 10 - 6 - - 2 - -
Inside the central ticket gate
(PiTaPa lockers)
2 10 - 3 - - - - -
Outside the central ticket gate - 40 - - - - - - -
Outside the central ticket gate
(ICOCA lockers)
- 6 - 6 - - 6 - -
Outside the North ticket gate - 10 - 24 - - 10 - -
Outside the North ticket gate
(ICOCA lockers)
- 16 - - 2 - 4 - 2
KH42
Demachiyanagi
(Station map)
Outside the Eizan Electric Railway ticket gate - 5 - 6 - - 4 - -
Outside the Eizan Electric Railway ticket gate
(ICOCA lockers)
- 16 - 3 - - 4 - -
Below exits 3/4 (B1 level) - 15 - 6 - - 4 - -
Uji Line
Station Location Size
XXS XS S M M wide L XL XXL XXL wide
KH77
Uji
(Station map)
Outside the ticket gate - 15 4 - - - - - -
B1 level corridor - 10 - 12 - - 8 - -

Locker Sizes

Size Height × Width × Depth (cm)
XXS 25.7×35.5×57.5
XS 31.6×35.5×57.5
S 49.0×35.5×57.5
M 55.0×35.5×57.5
L 66.8×35.5×57.5
XL 84.3×35.5×57.5
XXL 102.0×35.5×57.5
PiTaPa lockers
Size Height × Width × Depth (cm)
XXS 25.7×35.5×57.5
XS 31.6×35.5×57.5
M 55.0×35.5×57.5
XL 84.3×35.5×57.5

When you use your PiTaPa to rent a locker, your PiTaPa then works as the key when you retrieve your items.
You can also rent a locker using cash. When using cash, the code to open the locker is printed on your receipt.
Please note that a PiTaPa card and cash cannot be combined to rent a locker.

ICOCA lockers
Size Height × Width × Depth (cm)
XS 31.6×35.5×64.5
M 55.0×35.5×64.5
M wide 56.7×46.0×64.5
XL 84.3×35.5×64.5
XXL wide 116.9×46.0×64.5

When you use your ICOCA to rent a locker, your ICOCA then works as the key when you retrieve your items.
In addition to the PiTaPa, other railway prepaid cards (such as the Suica and PASMO) can also be used.
You can also rent a locker using cash. When using cash, the code printed on your receipt opens the locker.
Please note that an ICOCA card and cash cannot be combined to rent a locker.

One-coin lockers
Charge 100 yen up to two hours
Beyond two hours, 300 yen for every 16 hours
Size 31.6×35.5×57.5 [Height × Width × Depth (cm)]

Precautions for locker use

  • Locker access hours are from the first train departure until the final train of the day (some exceptions apply.)
  • An additional day charge accumulates after 1 a.m.
  • Lockers may be rented for up to three days. Items that have not been collected after three days will be stored by Keihan Electric Railway at a separate location for up to 30 days. Items left beyond 30 days will be disposed of according to the Terms of Use.
  • Please note that locker dimensions may vary slightly depending on the installation location.

Foreign currency
exchange machines

Foreign currency exchange machines Foreign currency exchange machines

The automated foreign currency exchange machine converts foreign currency (paper money only) into Japanese yen. The machine uses a touch panel and supports four different foreign languages. Users can exchange 12 different currencies into Japanese yen.

Foreign currencies

US dollar, euro, British pound, Australian dollar, Chinese renminbi (yuan), Hong Kong dollar, South Korean won, New Taiwan dollar, Singapore dollar, Thai bahts, Indonesian rupiah, and Malaysian ringgit

Machine locations

Yodoyabashi, Kitahama, Temmabashi, Chushojima, Fushimi-inari, Kiyomizu-gojo, Gion-shijo, Sanjo, Demachiyanagi, and Uji stations

Hours of operation

5:00–24:00 (all year round)

Maximum exchange amount

Up to 100,000 yen per exchange

Notes:

1. This service only converts foreign currency (paper currency only) into Japanese yen.

2. The foreign currency exchange rates change daily. The rates include a service charge.

Station Map of Major Stations

Lost and Found

If you have lost your belongings in a Keihan Railway train or at a Keihan Railway station...

An inquiry about lost articles can be made at any Keihan station.

Contact on the day you lost the article
Contact a station attendant in the station office or at a ticket gate.
If there is no station attendant, please use the nearest intercom.
Keihan Railway Customer Center 06-6945-4560 (Interpretation services available)
Weekdays: 9:00 – 19:00
Saturdays and holidays: 9:00 – 17:00
Seven days a week (except December 30 to January 3)
Contact after noon on the day following the day you lost the article

​Lost and Found Center​ 06-6353-2431

  • *Weekdays: 8:30-20:30 / Saturdays and holidays: 8:30-19:30
  • *Seven days a week / Business hours may change during the Bon holiday period and the year-end and New Year period.

Inquiries about lost articles can be madeat any Keihan station and the Customer Center.

If you have lost your belongings on the Otsu Line
Contact a station attendant in the station office or at a ticket gate.
If there is no station attendant, please use the nearest intercom.
Keihan Railway Customer Center 06-6945-4560
Weekdays: 9:00 – 19:00
Saturdays and holidays: 9:00 – 17:00
Seven days a week (except December 30 to January 3)

Precautions

  • You are responsible for your own transportation expenses when you claim a lost article.
  • When claiming a lost article, please be sure to bring an ID (a document that verifies your name and address issued by a public institution) with you.
  • If someone else claims a lost article on your behalf, he / she will need to show a letter of proxy that you have written and his / her own ID (a document verifying his / her name and address issued by a public institution).
  • If lost articles comprise food, etc., we may dispose of them before the storage period ends.