FAQ

Regarding Stations

  • Q1

    Can tickets be purchased at stations with a credit card?

    A1

    Credit cards cannot be used to purchase tickets.

  • Q2

    Can trains be boarded with an IC Card? Additionally, where can IC Cards be purchased/charged?

    A2

    Trains can be boarded with an IC Card. Please check the page below for more details. (Click here for details)

  • Q3

    Where are the coin lockers located and how big are they?

    A3

    Please check the page below. (Click here for details)

  • Q4

    Where are the elevators located?

    A4

    Please check the page below. (Click here for details)

  • Q5

    Can wi-fi be used in the station?

    A5

    Wi-fi can be used both in the station and on trains. Please check the page below for more details. (Click here for details)

  • Q6

    What should I do if I forget an item in a train or station?

    A6

    Please check the page below. (Click here for details)

Regarding Trains

  • Q1

    Can Limited Express trains be boarded with only a ticket?

    A1

    They can be boarded with only a ticket. Please be aware that riding the sixth car (Premium Car) of certain Limited Express trains and Liner trains requires the purchase of a separate reserved seat ticket. Please check this page for more details. (Click here for details)

  • Q2

    Where can the reserved seat tickets for the Premium Car be purchased?

    A2

    Tickets can be purchased at Keihan Info-Stations at Limited Express stations. Please check this page for more details. (Click here for details)

Regarding the Sightseeing Pass

  • Q1

    Where can it be purchased after coming to Japan?

    A1

    It can be purchased at the Kansai International Airport, at major Keihan Railway stations and certain hotels and tourist information centers. Please check these purchase locations for more details. (Click here for details)

  • Q2

    Where can it be purchased before coming to Japan?

    A2

    It can be purchased at travel agencies in each country outside of Japan.

  • Q3

    Is there a need to specify the day the Sightseeing Pass will be used when making the purchase?

    A3

    There is no need to specify the day the Sightseeing Pass will be used.

  • Q4

    Does the 2-day Sightseeing Pass need to be used for two days consecutively?

    A4

    It can be used on nonconsecutive days.

  • Q5

    Are there any conditions when purchasing the Sightseeing Pass?

    A5

    Purchase is limited to those with documents (passport/visa) showing that they have the Temporary Visitor status of residence for Japan.
    Unfortunately, those with student or work-related visas cannot purchase the tickets.

  • Q6

    Is there a Sightseeing Pass for children?

    A6

    While the passes are fundamentally Adult only, the Kyoto-Osaka Sightseeing Pass (for Hirakata Park) has child passes.

  • Q7

    Can the Sightseeing Pass be used to ride the Keihan Bus?

    A7

    The Sightseeing Pass cannot be used to ride the Keihan Bus.

  • Q8

    Are there any facilities that offer benefits to Sightseeing Pass holders?

    A8

    A variety of facilities offer benefits. Please check the page below for details. (Click here for details)

  • Q9

    Is there an expiration date on the Sightseeing Pass?

    A9

    Sightseeing Passes are valid from April 1st to April 30th of the following year.

  • Q10

    Are refunds available for the Sightseeing Pass?

    A10

    Please make inquiries to the place of purchase.

Regarding Sightseeing

  • Q1

    Are there tourist information centers?

    A1

    There are Keihan Tourist Information Centers in Kitahama Station and Gion-shijo Station. Additionally, there is a Kansai Tourist Information Center on the 3rd floor of the Kyoto Tower (front of JR Kyoto Station). Please check the page below for details. (Click here for details)

  • Q2

    Where should I get off to go to the Fushimi Inari Taisha Shrine?

    A2

    Get off at Fushimi-inari Station and walk for about 5 minutes. Express, sub-express and local trains stop at Fushimi-inari Station. Please check the route map below for details. (Click here for details)

  • Q3

    Where should I get off to go to the Kiyomizu-dera Temple?

    A3

    Get off at Kiyomizu-gojo Station and walk for about 25 minutes. Sub-express and local trains stop at Kiyomizu-gojo Station.
    Please check the route map below for details. (Click here for details)

  • Q4

    What if I want to switch to Keihan Railway from Kyoto Station, Osaka Station or Namba Station?

    A4

    Please check the page below. (Click here for details)

Regarding Buses

  • Q1

    Is it possible to check luggage if taking a sightseeing bus?

    A1

    It is possible, however, large luggage may be denied to maintain a balance with other customers.

  • Q2

    Is it possible to check luggage if taking the Direct Express Kyoto bus (Kyoto - Namba, Kyoto - USJ)?

    A2

    A normal amount of luggage can be stored in the trunk, however, as this line is used by many people, large luggage may be denied to maintain a balance with other customers.

  • Q3

    How do I reserve/purchase tickets for sightseeing buses?

    A3

    In addition to reserving them from here (Click here for details), they can be reserved at travel agencies or purchased the day of at the bus stop.

  • Q4

    How do I reserve/purchase tickets for the Direct Express Kyoto bus (Kyoto - Namba, Kyoto - USJ)?

    A4

    Reservations in advance are only available for customers getting on and off at Universal Studios Japan and Hotel Keihan Universal Tower. Please call 075-661-8200 (9:00 - 19:00) for reservations. (The reservation center has multilingual support available.)